jilio Privacy Policy

How We Handle Your Personal Information

1. Information We Collect

When you register and use the platform, we collect personal information that is necessary to provide a safe and functional entertainment experience. This includes your full name, date of birth, mobile number, email address, and government-issued identification details used for age and identity verification. We also collect transactional data such as deposit and withdrawal history, account balance records, and gaming activity logs. Device information — including your operating system, browser type, and IP address — is collected automatically when you access the platform. This information is used solely to operate, improve, and secure the platform for all Filipino members.

2. How We Use Your Data

Your personal data is used to verify your identity, process your transactions in Philippine pesos, maintain your account, and deliver the loyalty rewards and bonuses associated with your membership. We use activity data to improve platform performance, personalise your experience, and detect fraudulent or suspicious behaviour that could harm the platform community. We may also use your contact details to send you important account notifications, security alerts, and — where you have opted in — promotional communications about offers available through jilio. You may update your communication preferences at any time through your account settings.

3. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We share data only with trusted service providers who assist us in operating the platform — including payment processors, identity verification partners, and cloud infrastructure providers — and only to the extent necessary for those services. All third-party partners are contractually required to handle your data in accordance with applicable Philippine data protection standards. We may also disclose information when required by law, regulation, or valid legal process issued by Philippine authorities.

4. Data Security and Retention

We apply industry-standard security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These include encrypted data transmission, access controls, and regular security reviews. Your account data is retained for as long as your account remains active and for a minimum period thereafter as required by applicable laws and our internal compliance obligations. When data is no longer required, it is securely deleted or anonymised. If you believe your account security has been compromised, contact our support team immediately.

5. Your Rights as a Member

Under the Data Privacy Act of the Philippines, you have the right to access, correct, and request deletion of your personal data held by jilio. You may also object to certain types of processing or request that we restrict how we use your information in specific circumstances. To exercise any of these rights, please reach out to our support team using the contact details provided in your account area. We will respond to verified requests within the timeframes required by applicable law. For general questions about account data, visit the FAQ help centre.

6. Cookies and Platform Analytics

The jilio platform uses session cookies and similar technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly on your device. We also use anonymised analytics data to understand how members navigate the platform so we can make improvements. These analytics do not identify you personally. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect how some platform features work on your device.

7. Updates to This Policy

This Privacy Policy may be revised from time to time to reflect changes in our practices or applicable regulations. When we make significant changes, we will notify members through an in-platform notice or by email. Continued use of the platform after a policy update constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how your information is protected. If you have questions, visit the FAQ or contact support.