jilio Login — Back to the Action

On the login screen, look for the "Forgot Password" link below the Sign In button. Tap it and enter the mobile number linked to your jilio account. A secure reset link or one-time PIN will be sent to that number within a minute. Follow the instructions in the message to create a new password. Choose something at least eight characters long with a mix of letters and numbers for the strongest protection. If you do not receive the reset message after a few minutes, check whether your number has network signal and try again, or contact our support team via live chat.

For security reasons, jilio temporarily locks an account after several consecutive failed login attempts. This is a standard protection measure that prevents unauthorised access. To unlock your account, wait fifteen minutes and try again with the correct credentials. If the account remains locked after that window, contact the jilio support team directly through live chat or by emailing support at jilio.app — they can verify your identity and restore access promptly. Never share your password with anyone, including people claiming to be jilio staff.

Yes — on trusted personal devices you can enable the "Remember Me" option on the login form, which keeps your session active between visits so you do not need to re-enter your credentials every time. For your security, this option should only be used on devices that only you have access to, and never on shared or public devices such as internet cafés or borrowed phones. Sessions on remembered devices will still expire after a period of inactivity as an added safeguard. For the fastest ongoing access on mobile, we also recommend downloading the dedicated jilio app from the Download page.